Notification

Guidelines for secure delivery of citizen-centric digital services

Published: 24 July 2026Category: NotificationReference: DIT/2026/104

Departmental guidance for accessibility, security and service delivery standards.

Purpose of the notification

To ensure consistency, security, accessibility and measurable service-delivery standards across departmental websites and digital applications.

Key requirements

  • Citizen services should follow mobile-first and accessibility-focused design standards.
  • Applications should implement secure authentication, encryption and audit logging where applicable.
  • Departments should publish clear service timelines, eligibility requirements and grievance channels.
  • Public information and downloadable documents should be searchable and available in accessible formats.
  • Service performance should be monitored through defined indicators and periodic reviews.

Applicability

The guidelines apply to new and substantially redesigned departmental websites, public portals, mobile applications and shared digital-service platforms implemented by or for the Government of Tripura.

PDFGuidelines for secure delivery of citizen-centric digital servicesOfficial documentDownload PDF ↓